CONTACT OUR OFFICE

We’re Here to Help

Whether you have a question, need assistance with a City service, or want to share a concern, Councillor Neethan Shan’s office is here to help.

If your inquiry requires follow-up, a member of our team will respond as soon as possible. For many City services, you can also contact 311 directly. If your issue remains unresolved, our office can help escalate your concern when appropriate.

311
Available 24 hours a day for non-emergency City services, information, and service requests.

211
Provides information and referrals for community, social, and health services.

If you are experiencing an emergency, please call 911 immediately.

What we can Help With

Our office can assist residents with a wide range of municipal matters, including:

• Animal Control
• Anniversary, Birthday, and Special Event Scrolls
• By-law Enforcement
• Land Use Planning
• Local Public Transportation
• Local Roads and Traffic Concerns
• Noise Complaints
• Police and Fire Services
• Property Taxes
• Parks and Recreation
• Snow Removal
• Subsidized Housing
• Waste Collection
• Water and Sewer Services
• Local Community Events